Yoosee Camera Official Warranty Policy

Support Email: support@yoosee.com

1. Warranty Scope & Period

Yoosee brand smart cameras purchased through official channels **worldwide** are covered by:

• Free repair or replacement for functional failures or non-artificial hardware defects under normal use during warranty.
• Warranty covers the device only; installation, debugging and accessory wear are not included.
• The complete unit enjoys a free 2-year warranty, calculated from the date of initial shipment.
• We will provide security update services for the equipment for a minimum period of 24 months, commencing on the date of first shipment.

2. Warranty Conditions

• Valid proof of purchase (screenshot, invoice, receipt, etc.) is required.
• Device serial number and anti-fake label must be intact and unaltered.
• The device has not been disassembled, modified or flashed without permission.
• Damage is not caused by human factors or improper use.

3. Exclusions from Free Warranty

• Physical damage: drop, collision, water, squeeze, high temperature, power burn, etc.
• Failure caused by improper operation against user manual.
• Damage due to unauthorized disassembly, repair or modification.
• Damage caused by natural disasters, fire, lightning, rodents, etc.
• Out of warranty or no valid purchase proof.
• Normal wear of accessories (power adapter, bracket, etc.).

4. After-Sale Service Process

• Email to support@yoosee.com with fault description, device info and purchase proof.
• After verification, customer service will guide self-test or arrange repair/replacement.
• Package properly to avoid transport damage; shipping fee borne by buyer for non-quality issues.
• Repair period: usually 3–7 working days.

5. Other Terms

• This policy applies to genuine Yoosee devices only.
• Manufacturer reserves the right to adjust the policy without prior notice.
• For questions, please contact support@yoosee.com.